Privacy Policy

Chappell Estates PTY LTD (ACN 698 085 559, RLA 357778) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, why we collect it, and how we handle it.

1. Who We Are

Chappell Estates PTY LTD (ACN 698 085 559, RLA 357778) is a licensed real estate agency operating in South Australia. You can contact us at admin@chappellestates.com.au.

2. What Information We Collect

We may collect personal information including:

• Your name, email address, and phone number (submitted via our contact form)
• Enquiry details and any other information you choose to provide
• For tenancy applications: identification documents, rental history, employment details, and references
• For sales transactions: information required under SA property and conveyancing law

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and communicate with you about our services
• Process tenancy applications and manage tenancy agreements
• Facilitate property sales and comply with legal obligations
• Send relevant property updates or information (you can opt out at any time)

4. Disclosure of Information

We do not sell or trade your personal information. We may share it with:

• Property owners (landlords) where relevant to tenancy management
• Third-party service providers (e.g. tradespeople, conveyancers, website hosting and technology providers) where necessary to deliver our services
• Government agencies or regulatory bodies where required by law

5. Contact Form & Third-Party Services

Enquiries submitted through our website may be processed through secure third-party form processing providers. Your data is transmitted securely and is not sold or disclosed except where reasonably necessary to provide our services or comply with legal obligations. Where third-party providers are used, we take reasonable steps to ensure they handle your data appropriately.

6. Cookies & Analytics

Our website may use cookies, analytics tools, and similar technologies to improve website performance and user experience. These tools may collect non-personally identifiable information such as browser type, pages visited, and time spent on the site. You can control cookie settings through your browser preferences.

7. Data Retention

We retain personal information only for as long as reasonably necessary for business, legal, taxation, trust accounting, tenancy, and regulatory purposes. When information is no longer required, we take reasonable steps to destroy or de-identify it securely.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. However, no method of electronic transmission or storage is completely secure.

9. Access and Correction

You have the right to request access to, or correction of, the personal information we hold about you. To do so, please contact us at admin@chappellestates.com.au. We will respond within a reasonable timeframe.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us directly. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this policy from time to time. The current version will always be available on this page. Continued use of our website after any changes constitutes acceptance of the updated policy.

Questions? Email us at admin@chappellestates.com.au

Chappell Estates PTY LTD  |  ACN 698 085 559  |  RLA 357778